EE PAC Code: keep your number and switch networks

Joining EE from another network and keeping your number

To keep your number, request a PAC code from your current network and give it to EE.

You can usually give EE your PAC code when you order, or after your new SIM card or eSIM has been activated.

1. Request a PAC Code from your current network

You do not need to change your number when you join EE.

Request a PAC (Porting Authorisation Code) from your current network using one of these methods:

• Text: From your current phone, text "PAC" to 65075. You will receive a text back with your code within a minute. This is a free service from Ofcom (the UK's communications regulator).
• Online: Some networks will allow you to log in to your current online account and request your PAC code.
• Phone: Call your current provider's customer service phone number from your current phone.

Requesting a PAC does not cancel anything. Your current plan carries on as normal until the code is used, and if you never use it, it simply expires after 30 days.

The text with your PAC will also show any early exit fees you would pay or credit you would lose by switching, so check it before you hand the code over.

2. Order a SIM only deal from EE

If you have not ordered yet, compare current SIM only deals below.

If you already have your new SIM, continue to Step 3.

If EE asks for your PAC code during checkout, enter it there. If not, wait for your new SIM or eSIM to activate, then give EE the PAC code using the method below.

3. Give the PAC code to EE

Once you have your PAC code, here is how to give it to EE:

• Online: Give your PAC code to EE via their online transfer form.
• Phone: Call EE on 150 from your EE phone or 07953 966250 from another phone.
  • Open everyday from 8am - 6pm.
• In-store: Pop in to your nearest EE store and give them your PAC code.

EE will then handle the transfer of your number. Give them your PAC code within 30 days of receiving it — after that it expires and you will need to request a new one from your current network.

4. Wait for your number transfer to EE to complete

EE will send the transfer request to your current network.

Your number should move to your new EE SIM within 1 to 2 working days.

Leaving EE: transfer and switch your EE number to a different network

To leave EE and keep your number, request a PAC code from EE and give it to your new network.

You can usually give your new network the PAC code when you order, or after your new SIM card or eSIM has been activated.

1. Request a PAC Code from EE

Switching from EE and keeping your current phone number is straightforward. There is no need to memorise a new number or update all your contacts!

Here is how to get your PAC (Porting Authorisation Code) from EE:

• Text: Text "PAC" to 65075 from your EE phone. You will get a text back with your code within a minute. This is a free service from Ofcom (the UK's communications regulator).
• Online: Login to your EE account and choose to Leave EE via your account settings.
• Phone: Call EE on 150 from your EE phone or 07953 966250 from another phone.
  • Open everyday from 8am - 6pm.
• In-store: Pop in to your nearest EE store and request your PAC code.

Requesting a PAC does not cancel anything. Your EE plan carries on as normal until the code is used, and if you never use it, it simply expires after 30 days.

The text with your PAC will also show any early exit fees you would pay or credit you would lose by switching, so check it before you hand the code over.

2. Order a SIM only deal

If you have not ordered yet, compare current SIM only deals below.

If you already have your new SIM, continue to Step 3.

If your new network asks for your PAC code during checkout, enter it there. If not, wait for your new SIM or eSIM to activate, then give your new network the PAC code using its transfer process.

3. Give the PAC code to your new network

Once you have your PAC code, here is how to give it to your network:

• Online: When you order your new SIM card online, you can enter your PAC code.
• Phone: Call your new network's customer service number and provide them with your PAC code.
• In-store: If your new network has a store you can visit a store, and a staff member will help you transfer your number using your PAC code.

Your new network will handle the transfer. Give them your PAC code within 30 days of receiving it — after that it expires and you will need to request a new one from EE.

If you want a new number instead, text STAC to 75075 and give the code to your new network.

4. Wait for your number transfer to your network to complete

Your new network will send the transfer request to EE.

Your EE number should move to your new SIM within 1 to 2 working days.