This guide explains how to switch from ParentShield to EE and keep your mobile number.
Most number transfers complete within 1 to 2 working days once EE has your PAC code.
If you want a new number instead, text STAC to 75075 and give the code to EE.
ParentShield and EE both run on EE's network, so your coverage will not change when you switch. You are changing provider, but your signal will still use the same network.
Joining EE and leaving ParentShield
Select which network you would like to switch from and to and we will give you precise instructions on how to keep your number when switching to a new SIM Only Deal. Show Quick Links
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To keep your number, request a PAC code from ParentShield and give it to EE.
You can usually give EE your PAC code when you order, or after your new SIM card or eSIM has been activated.
1. Request a PAC code from ParentShield
Here is how to get your PAC (Porting Authorisation Code) from ParentShield:
- Text: Text "PAC" to 65075 from the ParentShield phone. ParentShield will seek authorisation from the account holder before releasing the code, so a child cannot port the number out without the parent knowing.
- Phone: Call ParentShield on 0330 122 1180.
- Live chat: Use the live chat on the ParentShield website or in the Portal.
On Roam Stage SIMs the account closes when a PAC is used or when it expires, even if unused. On other plans, an unused PAC simply lapses and the account carries on as normal.
2. Order a SIM only deal from EE
If you have not ordered yet, compare current SIM only deals below.
5G
5G
5G
If you already have your new SIM, continue to Step 3.
If EE asks for your PAC code during checkout, enter it there. If not, wait for your new SIM or eSIM to activate, then give EE the PAC code using the method below.
EE SIM plans are tiered, and inclusive EU roaming only starts at the Essentials Plus tier, so check what is included before you order.
3. Give the PAC code to EE
Once you have your PAC code, follow these steps to give it to EE:
- Online: Give your PAC code to EE via their online transfer form.
- Phone: Call EE on 150 from your EE phone or 07953 966250 from another phone.
- Open everyday from 8am - 6pm.
- In-store: Pop in to your nearest EE store and give them your PAC code.
EE will then handle the transfer of your number. Give them your PAC code within 30 days of receiving it — after that it expires and you will need to request a new one from ParentShield.
4. Wait for your number transfer to EE to complete
EE will send the transfer request to ParentShield.
Your number should move to your new EE SIM within 1 to 2 working days.
Tell your friends.