This guide explains how to switch from ParentShield to Lycamobile and keep your mobile number.
Most number transfers complete within 1 to 2 working days once Lycamobile has your PAC code.
If you want a new number instead, text STAC to 75075 and give the code to Lycamobile.
ParentShield and Lycamobile both run on EE's network, so your coverage will not change when you switch. You are changing provider, but your signal will still use the same network.
Joining Lycamobile and leaving ParentShield
Select which network you would like to switch from and to and we will give you precise instructions on how to keep your number when switching to a new SIM Only Deal. Show Quick Links
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To keep your number, request a PAC code from ParentShield and give it to Lycamobile.
You can usually give Lycamobile your PAC code when you order, or after your new SIM card or eSIM has been activated.
1. Request a PAC code from ParentShield
Here is how to get your PAC (Porting Authorisation Code) from ParentShield:
- Text: Text "PAC" to 65075 from the ParentShield phone. ParentShield will seek authorisation from the account holder before releasing the code, so a child cannot port the number out without the parent knowing.
- Phone: Call ParentShield on 0330 122 1180.
- Live chat: Use the live chat on the ParentShield website or in the Portal.
On Roam Stage SIMs the account closes when a PAC is used or when it expires, even if unused. On other plans, an unused PAC simply lapses and the account carries on as normal.
2. Order a SIM only deal from Lycamobile
If you have not ordered yet, compare current Lycamobile SIM only deals below.
5G
5G
5G
If you already have your new SIM, continue to Step 3.
If Lycamobile asks for your PAC code during checkout, enter it there. If not, wait for your new SIM or eSIM to activate, then give Lycamobile the PAC code using the method below.
Most Lycamobile bundles include international minutes, making it a strong fit if you regularly call abroad.
Lycamobile does not run a credit check, so there is nothing to wait for during sign-up.
Lycamobile offers eSIMs, so you can switch without waiting for a physical SIM to arrive.
3. Give the PAC code to Lycamobile
Once you have your PAC code, here is how to give it to Lycamobile:
- Online: Enter your PAC code at checkout when you order, or email Lycamobile at cs@lycamobile.co.uk or use the live chat on their website.
- Phone: Call 322 from your Lycamobile phone or 0207 132 0322 from any other phone.
4. Wait for your number transfer to Lycamobile to complete
Lycamobile will send the transfer request to ParentShield.
Your number should move to your new Lycamobile SIM within 1 to 2 working days.
Tell your friends.