Switch from Giffgaff to Lycamobile and keep your number using a PAC code

Last Updated: 29th July 2025

Enjoyed this article? Tell your friends.

Are you thinking about leaving Giffgaff and switching to Lycamobile? Then you're in the right place! Switching networks and keeping your number in 2025 is simple and easy thanks to Ofcom's policy changes.

We've put together a quick and easy to use switching guide. Our guides allow you to select the network you wish to switch to and from, and you will be given a step by step guide on how to keep your number and move to a new SIM Only Deal.

It is worth noting that if you wish to join Lycamobile and get a new number then you can use a STAC code in order to get a new number and will cancel your existing contract.

Joining Lycamobile and leaving Giffgaff

Joining Lycamobile and transferring your number from Giffgaff is a simple process and usually takes no longer than 1-2 working days.

The process which will go through in more detail below involves requesting a PAC code from Giffgaff and handing it to Lycamobile.

You can either hand the PAC code over to Lycamobile during the ordering process or after you have received your new SIM card or eSIM has been activated.

1. Request a PAC code from Giffgaff

Switching from GiffGaff and keeping your current phone number is easy. There is no need to commit a new number to memory or update all your contacts!

Here is how to get your PAC (Porting Authorisation Code) from Giffgaff:

• Text: From your Giffgaff phone, text "PAC" to 65075. You'll receive a text with your code within 60 seconds. This is a free service from Ofcom (the UK's communications regulator).
• Online: Log in to your Giffgaff account online and go to your profile and settings page. You can request your PAC code there.
• Phone: Call Giffgaff customer service at 43431.

Your PAC code is valid for 30 days, so you can request it before you get your new SIM card. If you lose it, you can retrieve it from your Giffgaff account.

2. Order a SIM only deal from Lycamobile

If you haven't yet ordered your new Lycamobile SIM Only deal, you can use our free comparison engine, which will show you the cheapest Lycamobile deals available on the market.

Compare Lycamobile SIM Only Deals

If you already have your new SIM Card, feel free to skip to step 3 of this article

During the ordering process you may be given the opportunity to share your PAC code from Giffgaff to Lycamobile, if you choose this option then the number transfer process will start once your new sim card arrives and you activate it in by putting it in your phone and turning it on, this also means you can skip to step 4 of this article if you wish!

If you are not given the opportunity to hand over your PAC code when ordering then there's no need to panic. Once your new sim card from Lycamobile has arrived, just continue to step 3 of this article.

It is also worth calling out that it doesn't matter if you are able to hand over your PAC code from Giffgaff whilst buying your new sim from Lycamobile or not it's just slightly more convenient but the outcome is the same!

3. Give the PAC code to Lycamobile

Hand the PAC Code to Lycamobile Once you have your PAC code, follow these steps to give it to Lycamobile:

• Online: Email Lycamobile at cs@lycamobile.co.uk or use the Live chat on their website.
• Phone: Call 322 from your Lycamobile phone or 0207 132 0322 from any other phone.

Lycamobile will then handle the transfer of your number.

Important Notes:

• Remember to give your PAC code to Lycamobile within 30 days of receiving.

4. Wait for your number transfer to Lycamobile to complete

That's it you've done the hard work, now sit back and relax. Lycamobile will notify Giffgaff of your intention to leave and take your mobile number to Lycamobile.

The number transfer process will usually take 1 to 2 working days. After this time your Giffgaff mobile number will be working on the Lycamobile SIM card.