Chattr PAC Code: keep your number and switch networks

Joining Chattr from another network and keeping your number

To keep your number, request a PAC code from your current network and give it to Chattr.

You can usually give Chattr your PAC code when you order, or after your new SIM card or eSIM has been activated.

1. Request a PAC Code from your current network

You do not need to change your number when you join Chattr.

Request a PAC (Porting Authorisation Code) from your current network using one of these methods:

• Text: From your current phone, text "PAC" to 65075. You will receive a text back with your code within a minute. This is a free service from Ofcom (the UK's communications regulator).
• Online: Some networks will allow you to log in to your current online account and request your PAC code.
• Phone: Call your current provider's customer service phone number from your current phone.

Requesting a PAC does not cancel anything. Your current plan carries on as normal until the code is used, and if you never use it, it simply expires after 30 days.

The text with your PAC will also show any early exit fees you would pay or credit you would lose by switching, so check it before you hand the code over.

2. Order a SIM only deal from Chattr

If you have not ordered yet, compare current Chattr SIM only deals below.

If you already have your new SIM, continue to Step 3.

If Chattr asks for your PAC code during checkout, enter it there. If not, wait for your new SIM or eSIM to activate, then give Chattr the PAC code using the method below.

3. Give the PAC code to Chattr

Once you have your PAC code, here is how to give it to Chattr:

• At checkout: Enter your PAC code when you order your Chattr SIM.
• Email: If you have already ordered, email your PAC code and the number you are transferring to hello@chattr.co.uk.

4. Wait for your number transfer to Chattr to complete

Chattr will send the transfer request to your current network.

Your number should move to your new Chattr SIM within 1 to 2 working days.

Leaving Chattr: transfer and switch your Chattr number to a different network

To leave Chattr and keep your number, request a PAC code from Chattr and give it to your new network.

You can usually give your new network the PAC code when you order, or after your new SIM card or eSIM has been activated.

1. Request a PAC Code from Chattr

Here is how to get your PAC (Porting Authorisation Code) from Chattr:

• Text: Text "PAC" to 65075 from your Chattr phone. You will get a text back with your code within a minute. This is a free service from Ofcom (the UK's communications regulator).
• Email: Email Chattr at hello@chattr.co.uk to request your PAC code.

Chattr is an online-only network with no stores or phone line.

2. Order a SIM only deal

If you have not ordered yet, compare current SIM only deals below.

If you already have your new SIM, continue to Step 3.

If your new network asks for your PAC code during checkout, enter it there. If not, wait for your new SIM or eSIM to activate, then give your new network the PAC code using its transfer process.

3. Give the PAC code to your new network

Once you have your PAC code, here is how to give it to your network:

• Online: When you order your new SIM card online, you can enter your PAC code.
• Phone: Call your new network's customer service number and provide them with your PAC code.
• In-store: If your new network has a store you can visit a store, and a staff member will help you transfer your number using your PAC code.

Your new network will handle the transfer. Give them your PAC code within 30 days of receiving it — after that it expires and you will need to request a new one from Chattr.

If you want a new number instead, text STAC to 75075 and give the code to your new network.

4. Wait for your number transfer to your network to complete

Your new network will send the transfer request to Chattr.

Your Chattr number should move to your new SIM within 1 to 2 working days.