This guide explains how to switch from ParentShield to Chattr and keep your mobile number.
Most number transfers complete within 1 to 2 working days once Chattr has your PAC code.
If you want a new number instead, text STAC to 75075 and give the code to Chattr.
Joining Chattr and leaving ParentShield
Select which network you would like to switch from and to and we will give you precise instructions on how to keep your number when switching to a new SIM Only Deal. Show Quick Links
- Transfer your number from 1pMobile to Chattr
- Transfer your number from Asda Mobile to Chattr
- Transfer your number from EcoTalk to Chattr
- Transfer your number from EE to Chattr
- Transfer your number from Giffgaff to Chattr
- Transfer your number from Grade Mobile to Chattr
- Transfer your number from Honest Mobile to Chattr
- Transfer your number from iD Mobile to Chattr
- Transfer your number from Lebara to Chattr
- Transfer your number from Lycamobile to Chattr
- Transfer your number from Mozillion to Chattr
- Transfer your number from O2 to Chattr
- Transfer your number from ParentShield to Chattr
- Transfer your number from Sky Mobile to Chattr
- Transfer your number from Smarty to Chattr
- Transfer your number from Spusu to Chattr
- Transfer your number from Talk Home to Chattr
- Transfer your number from Talkmobile to Chattr
- Transfer your number from Tesco Mobile to Chattr
- Transfer your number from Three to Chattr
- Transfer your number from Vodafone to Chattr
- Transfer your number from Voxi to Chattr
To keep your number, request a PAC code from ParentShield and give it to Chattr.
You can usually give Chattr your PAC code when you order, or after your new SIM card or eSIM has been activated.
1. Request a PAC code from ParentShield
Here is how to get your PAC (Porting Authorisation Code) from ParentShield:
- Text: Text "PAC" to 65075 from the ParentShield phone. ParentShield will seek authorisation from the account holder before releasing the code, so a child cannot port the number out without the parent knowing.
- Phone: Call ParentShield on 0330 122 1180.
- Live chat: Use the live chat on the ParentShield website or in the Portal.
On Roam Stage SIMs the account closes when a PAC is used or when it expires, even if unused. On other plans, an unused PAC simply lapses and the account carries on as normal.
2. Order a SIM only deal from Chattr
If you have not ordered yet, compare current Chattr SIM only deals below.
5G
5G
5G
If you already have your new SIM, continue to Step 3.
If Chattr asks for your PAC code during checkout, enter it there. If not, wait for your new SIM or eSIM to activate, then give Chattr the PAC code using the method below.
Chattr includes EU roaming at no extra cost, and everything is handled online rather than in-store.
Chattr does not run a credit check, so there is nothing to wait for during sign-up.
Chattr offers eSIMs, so you can switch without waiting for a physical SIM to arrive.
3. Give the PAC code to Chattr
Once you have your PAC code, here is how to give it to Chattr:
- At checkout: Enter your PAC code when you order your Chattr SIM.
- Email: If you have already ordered, email your PAC code and the number you are transferring to hello@chattr.co.uk.
4. Wait for your number transfer to Chattr to complete
Chattr will send the transfer request to ParentShield.
Your number should move to your new Chattr SIM within 1 to 2 working days.
Tell your friends.