Honest Mobile PAC Code: keep your number and switch networks

Joining Honest Mobile from another network and keeping your number

To keep your number, request a PAC code from your current network and give it to Honest Mobile.

You can usually give Honest Mobile your PAC code when you order, or after your new SIM card or eSIM has been activated.

1. Request a PAC Code from your current network

You do not need to change your number when you join Honest Mobile.

Request a PAC (Porting Authorisation Code) from your current network using one of these methods:

• Text: From your current phone, text "PAC" to 65075. You will receive a text back with your code within a minute. This is a free service from Ofcom (the UK's communications regulator).
• Online: Some networks will allow you to log in to your current online account and request your PAC code.
• Phone: Call your current provider's customer service phone number from your current phone.

Requesting a PAC does not cancel anything. Your current plan carries on as normal until the code is used, and if you never use it, it simply expires after 30 days.

The text with your PAC will also show any early exit fees you would pay or credit you would lose by switching, so check it before you hand the code over.

2. Order a SIM only deal from Honest Mobile

If you have not ordered yet, compare current Honest Mobile SIM only deals below.

If you already have your new SIM, continue to Step 3.

If Honest Mobile asks for your PAC code during checkout, enter it there. If not, wait for your new SIM or eSIM to activate, then give Honest Mobile the PAC code using the method below.

3. Give the PAC code to Honest Mobile

Once you have your PAC code, here is how to give it to Honest Mobile:

• App: Log in to the Honest Mobile app, go to Manage Account and select Transfer your number to Honest Mobile.
• Online: Email Honest Mobile at support@honestmobile.co.uk or use the live chat on their website.
• WhatsApp: Message Honest Mobile on WhatsApp at 07356 132576.

4. Wait for your number transfer to Honest Mobile to complete

Honest Mobile will send the transfer request to your current network.

Your number should move to your new Honest Mobile SIM within 1 to 2 working days.

Leaving Honest Mobile: transfer and switch your Honest Mobile number to a different network

To leave Honest Mobile and keep your number, request a PAC code from Honest Mobile and give it to your new network.

You can usually give your new network the PAC code when you order, or after your new SIM card or eSIM has been activated.

1. Request a PAC Code from Honest Mobile

Here is how to get your PAC (Porting Authorisation Code) from Honest Mobile:

• Text: Text "PAC" to 65075 from your Honest Mobile phone. You will get a text back with your code within a minute. This is a free service from Ofcom (the UK's communications regulator).
• Online: Email Honest Mobile at support@honestmobile.co.uk or use the live chat on their website.
• WhatsApp: Message Honest Mobile on WhatsApp at 07356 132576.

2. Order a SIM only deal

If you have not ordered yet, compare current SIM only deals below.

If you already have your new SIM, continue to Step 3.

If your new network asks for your PAC code during checkout, enter it there. If not, wait for your new SIM or eSIM to activate, then give your new network the PAC code using its transfer process.

3. Give the PAC code to your new network

Once you have your PAC code, here is how to give it to your network:

• Online: When you order your new SIM card online, you can enter your PAC code.
• Phone: Call your new network's customer service number and provide them with your PAC code.
• In-store: If your new network has a store you can visit a store, and a staff member will help you transfer your number using your PAC code.

Your new network will handle the transfer. Give them your PAC code within 30 days of receiving it — after that it expires and you will need to request a new one from Honest Mobile.

If you want a new number instead, text STAC to 75075 and give the code to your new network.

4. Wait for your number transfer to your network to complete

Your new network will send the transfer request to Honest Mobile.

Your Honest Mobile number should move to your new SIM within 1 to 2 working days.