Lebara PAC Code: How to Keep Your Number When Switching

What Is a PAC Code?

A PAC (Porting Authorisation Code) is a unique code that lets you move your number from one network to another. It guarantees your existing mobile number is transferred securely without disruption.

PAC codes are regulated by Ofcom in the UK. This means all mobile providers, including Lebara, must issue them quickly and free of charge. Once you receive your Lebara PAC code, it remains valid for 30 days. Fail to use it within that time, and you'll need to request a new one.

How to Get a Lebara PAC Code

Getting your Lebara PAC code couldn't be simpler. To remain simple for as many people as possible, Lebara offers multiple routes to take, allowing you to select the one that best fits your preference. Pick one of these, and you'll then be on the way to keeping your existing number. These are the possible options you have:

Text Your PAC Code

The fastest way to request a PAC code is by text. All you need to do is send:

PAC to 65075

You'll receive your Lebara PAC code by SMS within seconds, along with details about any remaining balance or contract status. This method works for both PAYG and SIM only users. Another plus of using text to switch is that it doesn't require speaking to customer support.

Request Online

You can request your PAC code through your Lebara online account or mobile app. Once you load your app or web page, log in, go to the switching or account settings section, and follow the steps to generate your PAC code.

This option is ideal if, before switching, you want to check your current plan status, including account details and remaining credit. In most cases, your PAC code is issued within a few minutes (if not instantly), along with its expiry date and any relevant account information.

Call Lebara

Do you prefer to speak to someone? You can request your PAC code by calling Lebara customer services. To request your Lebara PAC code, call 5588.

This option can be beneficial if you have questions that need resolving. If you want to know about remaining credit or the switching process, for instance, you have the opportunity to discuss this with a customer service member.

Whatever route you choose, once issued, your Lebara PAC code is valid for 30 days. This applies to both PAYG and SIM only users, so be sure to use it within that timeframe.

Switching to Lebara and Keeping Your Number

Joining Lebara and keeping your existing number is straightforward. The process is built for speed with minimal disruption to your service. As long as you have a valid PAC code, you can switch over in as little as one working day and start using your Lebara plan instantly.

Step 1: Request your PAC Code

Start by requesting a PAC code from your current provider. The easiest route available is to text PAC to 65075 from your existing network.

Step 2: Choose a Lebara SIM Only Deal

Next, pick a Lebara SIM only plan that suits your needs. Lebara has a strong reputation in the UK. This is built on the provider supplying a combination of competitive prices, flexible rolling contracts, and generous international minutes.

However, even with this reputation across its offerings, some plans are better than others. Find the best Lebara deal based on data, price, and included extras with our SIM only comparison tool.

Step 3: Submit Your PAC Code to Lebara

You'll be asked to provide your PAC code during checkout or after receiving your SIM. To avoid delays, make sure the details match your current account.

Step 4: Your Number Is Transferred

Once submitted, switching a number to Lebara is usually completed within one working day. You might experience a short loss of service during the switch. However, this is only temporary.

Lebara's onboarding process is purposefully simple. This is supported by smooth activation with clear updates throughout.

Leaving Lebara and Keeping Your Number

Are you moving away from Lebara? The process is just as easy. You can keep your existing number by requesting a PAC code and providing it to your new network. Transferring your mobile number from Lebara is usually completed within one working day for a smooth, hassle-free switch.

Step 1: Request a PAC Code from Lebara

To request a PAC code, Lebara users can send a text to 65075 with the word "PAC". Ensure this is done through your Lebara SIM. The code is received instantly, working for both PAYG and SIM only users.

Step 2: Choose Your New Network

Do you only want to change networks for a better service and deal? If so, take your time to compare SIM only deals to find a provider to fit your requirements and analyse key points like price, data allowances, and network coverage. It is worth having another look at the various Lebara deals, as there could be a better alternative right here without needing to move networks at all.

Step 3: Give Your PAC Code to Your New Provider

When signing up and transferring your mobile number, make sure to provide your PAC code to your new network. This guarantees your existing number is transferred correctly.

Step 4: Complete Your Number Transfer

By using the Lebara PAC code supplied, your new provider will handle the transfer. This usually takes one working day. Once completed, your Lebara service will automatically close.

How Long Does a Lebara Number Transfer Take?

When transferring numbers, Lebara users can expect the process to be completed within one working day. It's advised to submit your PAC code before the network's daily cut-off time, which is usually early evening. Do this, and the transfer will typically happen the next working day.

In some cases, you might have to wait up to two working days. That's particularly the case during weekends and bank holidays. If you choose to switch during this time, consider that there could be a brief interruption in service during the switch, but this is normal and usually resolves quickly.

Can You Keep Your Number When Switching Networks?

Absolutely. Keeping your number is standard practice across all UK mobile networks, including Lebara. Port-in requests should be completed efficiently and without complications. The reason is simple: the process is regulated. This means providers must support fast, free switching without unnecessary delays.

Assuming you request and use a valid Lebara PAC code, your number can be transferred with ease.

PAC Code vs STAC Code

A Lebara PAC code is used when you want to keep your number. On the other hand, STAC (Service Termination Authorisation Code) is used when you want to cancel your current service and get a new number.

To request a STAC code, simply text:

STAC to 75075

Like PAC codes, STAC codes are free and valid for 30 days.

Common Problems When Transferring Your Number with Lebara

Yes, switching is usually smooth, but that doesn't mean a few common issues won't arise. There are a few things you may experience. The good news: most are easy to fix once you know what to look for, and they rarely cause long-term disruption.

PAC Code Expired

Lebara PAC codes are valid for 30 days from the date they're issued. If you don't use your code within that timeframe, it will expire automatically and won't work when you try to switch. If this happens, all you need to do is request a new PAC code from Lebara by texting PAC to 65075 again.

Transfer Delays

Most number transfers are complete within one working day, but delays can happen. This is often due to submitting your Lebara PAC code after the daily cut-off time or starting the process over a weekend or bank holiday. In most cases, the transfer will complete the next working day without any action necessary.

Incorrect Details Submitted

When submitting your Lebara PAC code, your account details must match exactly with your current provider. Even small differences, such as an incorrect date of birth and postcode, can cause the transfer to fail or be delayed. Avoid this by double-checking your details before submitting your PAC code.

Issues with PAYG Credit or Account Status

Are you using a Lebara PAYG SIM? Any unused credit will not transfer when you switch networks. Once your number is ported, your Lebara account is closed, and any remaining balance is lost. That's why it's a good idea to use up your credit before putting in your Lebara port-in request.

eSIM Transfer Issues

Compared to a physical SIM, switching to an eSIM can introduce extra steps. You'll need a compatible device and must follow the activation instructions carefully, usually by scanning a QR code provided by your new network. Problems can occur if the QR code isn't scanned, has expired, or if your device isn't fully compatible.

Lebara-Specific Switching FAQs

Does Lebara charge to leave?

No. Lebara doesn't charge you for requesting a PAC code or leaving the network. The process is completely free and regulated.

Can I transfer a PAYG Lebara number?

Absolutely. Transferring a PAYG number is just the same as a SIM only number. PAC codes are sent by text message, meaning the process is identical.

What happens to unused credit on Lebara?

Unused PAYG credit is lost when you switch networks. It cannot be transferred over, so it's best to use it before requesting your Lebara PAC Code.

Can I port a number to a Lebara eSIM?

Yes. Lebara supports number transfers to eSIM. You'll need to provide your PAC code and follow the eSIM activation instructions on your device.

Are Lebara transfers fast compared to other networks?

100%. Lebara transfers fall in line with the speeds of other UK networks. Most transfers are completed within one working day, depending on when you submit your PAC code.

How We Verify PAC Code Information

We base our PAC code guidance on official network information, including Lebara's published processes, alongside regulations set by Ofcom. Doing this means everything we publish reflects how switching actually works in the UK, not just general guidance.

Our team regularly reviews provider policies, switching rules, and customer journeys to deliver accurate, relevant content. We also monitor updates across the telecoms industry and revise our pages when processes change. It's an ongoing review process that guarantees you always receive trustworthy, up-to-date advice when switching networks.

Why Compare SIM Only Deals with Us?

At SIM Only Finder, we provide impartial comparisons across a wide range of UK networks, including Lebara. As part of our SIM only and eSIM only comparison platform, our goal is simple: to find you the best deals quickly on your data preferences and budget.

We place an emphasis on transparent rankings, real-time pricing, and clearly presented plan details. That means you know exactly what you're getting. With comprehensive coverage and easy-to-use comparison tools, SIM Only Finder makes it simple to switch networks with confidence and find better value deals.

About Our Editorial Process

Our content is crafted and reviewed by telecoms experts with thorough knowledge of UK mobile networks. Every guide is checked for accuracy, clarity, and relevance. We follow strict editorial standards and regularly update our pages to reflect the latest information.

Compare SIM Only Deals and Switch Today

Are you ready to transfer numbers to Lebara or to another network? SIM only deals can be found by using our comparison tool, allowing you to see how these match up with alternative options from other UK networks.

Whether the aim is to save money, get more data, or access better features, comparing deals allows you to make the right choice. When you're ready to make the move, switching is quick and free when using a Lebara PAC code. You can begin by simply sending a text.

Start your search today and keep your number without the hassle.